Horizon Backpack

The customer must return the product, within 14 (fourteen) days from the day you received the product.

You should collect and fill out the return form "here" so that the internal process is as fast and efficient as possible.

To fill out the form the customer should have in his possession the invoice containing the product, proof of order and personal data (VAT number, email, phone number, tax address, etc.).

To start the process of returning one or more products, the customer must

Print and correctly fill out the return form "here", you must also have the invoice and proof of order in possession;
Get in touch via email to apoiocliente@beunik.pt inform of the intention to return a product;
You should send via email, the return form duly completed, and if possible, some multimedia files (photos, video) that serve as proof of the reason for return that you selected in the form;
You must inform in the email, the method of shipping the product, if you want the DPD carrier to collect at your home, or if you want to go to a collection point of DPD network "here";
When the product is delivered, it will be analyzed taking into account the reason selected in the form, and an email will be sent to the customer to confirm receipt and status of the process.

Note: The form should be delivered with all fields filled out, failure to fill out properly may cause the process to take longer or be canceled.

ORDER CANCELLATION
The customer may cancel his order at any time until its delivery, with the right to a refund of the amount paid.

The non-payment of the order within 1 day after the date on which it was definitely made implies its automatic cancellation.



Under the provisions of Decree-Law No. 7/2004 of January 7 (as amended by Decree-Law No. 62/2009 of March 10 and Law No. 46/2012 of August 29) on e-commerce, beunik reserves the right to unilaterally cancel the order when there is a programming error, malfunction of computers as well as the contract proposal arrives deformed at its destination and the error affects an essential element of the contract.

REFUND
All items will be checked upon arrival at our service and only those that meet the return conditions will be accepted for exchange or return.

In case of return, if the customer chooses a refund, beunik informs you that:

The refund is made by digital payment method, according to the will expressed by the customer. In the case of payment by ATM, beunik asks the customer to provide an IBAN so that the return can occur faster.

In the event that you receive a damaged product or a product with technical problems, beunik will arrange for the product to be picked up at the location indicated by the customer, in the same shipping area as the original order, at no cost to the customer.

beunik reserves the right not to accept items that do not meet the return conditions.

The refund will only be made after the condition of the product has been checked by beunik's technical team.

If the customer wants to return a product and have the value of the product refunded, he should do it within 14 days after the delivery/purchase of the product:

1- Upon delivery of the product for return, the customer must inform their intention to have the product refunded;

2- The product should be in good condition;

3- In case of termination of the contract, the customer will be refunded the payment made, without undue delay and in any case, no later than 14 (fourteen) days from the date on which beunik is informed of the customer's decision to terminate this contract;

4- For a more efficient reimbursement process, in the case of amounts paid by Credit Card, and ATM with the indication of the associated NIB/IBAN, the reimbursement will be made by the same means of payment;

5- If the customer wants another form of reimbursement, he should contact the support team within 7 (seven) days from the date on which beunik was informed of his decision to return the product.

beunik hereby informs you that you can withhold the refund until you have received the returned goods and examined whether the reason selected in the return form is valid.

EXCEPTIONAL CASES IN ORDER TO BE ABLE TO RETURN AND RECLAIM THE INVESTMENT

beunik does not accept the return and subsequent refund of hygiene products that have been used; hygiene products must still be sealed with the anti-opening seals.

beunik does not accept the return and subsequent refund of products that are delivered with missing accessories.

beunik does not accept the return and subsequent reimbursement of products that after analysis of technical defects shows evidence of intervention or misuse of the product.

FOR FURTHER CLARIFICATION OF DOUBTS
If the customer has questions that have not been clarified in the above content, the same may go to the store located in Sta. Maria da Feira, or contact our customer support team "apoiocliente@beunik.pt", we will provide all the information about the exchange process.

The customer should not send postcards of the product without first contacting the Beunik support team.