Among the various reasons for the customer to return a product are mentioned below:
The customer has the right to request the return of a product when by human/technical failure the product delivered is different from what was originally ordered, in this reason also includes the color of the product, if the customer has ordered an article that has different customization options, if the option that the customer selected does not match the one delivered by the carrier, the customer can request the return of the product or the exchange for the product originally ordered.
Defect or Anomaly
The customer should return the product when it presents technical flaws in its mechanical operation. If possible, the customer should take photographic / audiovisual record to prove the malfunction of the product, contacting the support team via email with the return form duly completed and records (photographic and / or audiovisual) attached. Beunik as soon as the information is received, will begin the process of internal investigation, to learn the reason for the malfunction of the product, once it is delivered to the technical team of beunik, it will make an analysis of all components of the product (aesthetic, mechanical, among others), to determine the cause and propose a solution to the defect (exchange of product, repair).
The customer may return a product when it has been ordered by mistake. In this situation the customer should contact the beunik customer support team, by email, filling out the returns form "here", selecting the reason for order error, and should fill out the remaining topics so that the process is carried out as quickly and effectively.
In the act of delivery, the carrier always confirms if the recipient in the order and the person who receives it are the same person, noting the name of the person to be recorded in the system. If the customer has filled in the wrong address when ordering, Beunik and the carrier will not be held responsible for the error. The customer should always confirm the data before submitting the order. If the address is wrong, the customer should contact beunik and request a change of delivery address as soon as possible.
Product delivery dates may vary depending on the time of year, holidays (Christmas, Easter, Bank Holidays) and working days. Therefore, beunik and the carrier ask for your understanding if the delivery of your order is delayed by one or two days.
beunik always controls the condition in which the products are delivered to the carrier, ensuring maximum care in the handling of the product, the carrier is also responsible for the proper care and handling of the product as soon as it is delivered. At the time the carrier delivers the product, if it shows signs of damage on the outside, the customer should refuse delivery and if possible take pictures to prove the reason for refusal, contacting the support team via email with the return form duly completed and the photographs attached. As soon as Beunik receives the information, it will start the internal investigation process to find out why the package was damaged along with the carrier.
If a product sold by beunik shows signs of damage, (scratches, dents, missing parts), the customer must return the product when it has defects and/or superficial damage. If possible, the customer should take photographic / audiovisual record to prove the damage of the product, contacting the support team via email with the return form duly completed and the records (photographic and / or audiovisual) attached. As soon as Beunik receives the information, it will start the process of internal investigation, to find out the reason why the product has superficial damage, and once the product in question is delivered to the technical team of beunik, they will analyze all components of the product (aesthetic, mechanical, among others), to find out the cause.
Does not correspond to the image published on the website
beunik prides itself on being an e-commerce of trust, so the representation of the products is as close as possible to reality. Assuming that such a failure occurs, the beunik marketing team will change the product images to the most realistic approximation.
If the customer selects this reason in the form, he should mention in the space for comments the reason why he wants to return the product. Afterwards it will be up to the Beunik technical team to verify if the reason described by the customer is valid or not.
The customer must return the product within 14 (fourteen) days from the day you received the product.
You should collect and fill out the return form "here" to make the internal process as quick and efficient as possible.
To fill out the form the customer should have in his possession the invoice containing the product, proof of order and personal data (VAT number, email, phone number, tax address, etc.).
To start the process of returning one or more products, the customer must:
1. Print and correctly fill out the return form "here", you must also have the invoice and proof of order in possession;
2. Get in touch via email to firstname.lastname@example.org inform of the intention to return a product;
3. You should send via email, the return form duly completed, and if possible, some multimedia files (photos, video) that serve as proof of the reason for return that you selected in the form;
4. You must inform in the email, the method of shipping the product, if you want the DPD carrier to collect at your home, or if you want to go to a collection point of DPD network "here";
When the product is delivered, it will be analyzed taking into account the reason selected in the form, and an email will be sent to the customer to confirm receipt and status of the process.
Note: The form should be delivered with all fields filled out, failure to fill out the form properly may cause the process to take longer or be cancelled.
The customer may cancel his order at any time until its delivery, with the right to reimbursement of the amount paid.
The non-payment of the order within 1 day following the date on which it was definitely made implies the automatic cancellation of the same.
Under the provisions of Decree-Law No. 7/2004 of January 7 (as amended by Decree-Law No. 62/2009 of March 10 and Law No. 46/2012 of August 29) on e-commerce, beunik reserves the right to unilaterally cancel the order when there is a programming error, malfunction of computers as well as the contract proposal arrives deformed at its destination and the error affects an essential element of the contract.
All items will be checked upon arrival at our service and only those that meet the return conditions will be accepted for exchange or return.
In case of return, if the customer chooses a refund, beunik informs you that:
The refund is made by digital payment method, according to the will expressed by the customer. In the case of payment by ATM, beunik asks the customer to provide an IBAN so that the return can occur faster.
In the event that you receive a damaged product or a product with technical problems, beunik will arrange for the product to be picked up at the location indicated by the customer, in the same shipping area as the original order, at no cost to the customer.
beunik reserves the right not to accept items that do not meet the return conditions.
The refund will only be made after the condition of the product has been checked by beunik's technical team.
If the customer wants to return a product and have the value of the product refunded, he should do it within 14 days after the delivery/purchase of the product:
1- Upon delivery of the product for return, the customer must inform their intention to have the product refunded;
2- The product should be in good condition;
3- In case of termination of the contract, the customer will be refunded the payment made, without undue delay and in any case, no later than 14 (fourteen) days from the date on which beunik is informed of the customer's decision to terminate this contract;
4- For a more efficient reimbursement process, in the case of amounts paid by Credit Card, and ATM with the indication of the associated NIB/IBAN, the reimbursement will be made by the same means of payment;
5- If the customer wants another form of reimbursement, he should contact the support team within 7 (seven) days from the date on which beunik was informed of his decision to return the product.
beunik hereby informs you that you can withhold the refund until you have received the returned goods and examined whether the reason selected in the return form is valid.
EXCEPTIONAL CASES FOR RETURN AND REFUND
Beunik does not accept the return and subsequent refund of hygiene products that have been used; hygiene products must still be sealed with the anti-opening seals.
beunik does not accept the return and subsequent refund of products that are delivered with missing accessories.
beunik does not accept the return and subsequent reimbursement of products that after analysis of technical defects shows evidence of intervention or misuse of the product.
FOR FURTHER CLARIFICATION OF DOUBTS
If the customer has questions that have not been clarified in the above content, the same may go to the store located in Sta. Maria da Feira, or contact our customer support team "email@example.com", we will provide all the information about the exchange process.
The customer should not send postcards of the product without first contacting the Beunik support team.