Alternative dispute resolution is the possibility that all consumers have of turning to official entities that can help them resolve, or guide them through, a conflict before they open litigation in the courts. As a general rule, the procedure is as follows: the customer asks an impartial third party to intervene as an intermediary between him and the merchant who is the subject of his complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution.
You may know the concept of alternative dispute resolution by another name: 'mediation', 'conciliation', 'arbitration', or 'competent commission in the field of consumer disputes'.
Alternative dispute resolution is usually less expensive, less formal, and faster than going to court.
SUGGESTIONS FOR ALTERNATIVE DISPUTE RESOLUTION ENTITIES
CNIACC - National Center for Information and Arbitration of Consumer Conflicts
Lisbon Center for the Arbitration of Consumer Conflicts
Vale do Ave Arbitration Center for Consumer Conflicts / Arbitration Court
CIAB - Center for Information, Mediation and Consumer Arbitration (Consumer Arbitration Court)
CIMPAS - Center for Information, Mediation and Insurance Ombudsman
ODR - Online Dispute Resolution - European Commission