Alternative Dispute
WHAT IS ALTERNATIVE DISPUTE RESOLUTION?
Alternative dispute resolution is the possibility that all consumers have of turning to official entities that can help them resolve, or guide them through, a conflict before they open litigation in the courts. As a general rule, the procedure is as follows: the customer asks an impartial third party to intervene as an intermediary between him and the merchant who is the subject of his complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution.
You may know the concept of alternative dispute resolution by another name: 'mediation', 'conciliation', 'arbitration', or 'competent commission in the field of consumer disputes'.
Alternative dispute resolution is usually less expensive, less formal, and faster than going to court.
SUGGESTIONS FOR ALTERNATIVE DISPUTE RESOLUTION ENTITIES
CNIACC - National Center for Information and Arbitration of Consumer Conflicts
http://www.arbitragemdeconsumo.org/
Lisbon Center for the Arbitration of Consumer Conflicts
http://www.centroarbitragemlisboa.pt/
Vale do Ave Arbitration Center for Consumer Conflicts / Arbitration Court
Home
CIAB - Center for Information, Mediation and Consumer Arbitration (Consumer Arbitration Court)
http://www.ciab.pt/pt/
CIMPAS - Center for Information, Mediation and Insurance Ombudsman
https://www.cimpas.pt/
ODR - Online Dispute Resolution - European Commission
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
Alternative dispute resolution is the possibility that all consumers have of turning to official entities that can help them resolve, or guide them through, a conflict before they open litigation in the courts. As a general rule, the procedure is as follows: the customer asks an impartial third party to intervene as an intermediary between him and the merchant who is the subject of his complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution.
You may know the concept of alternative dispute resolution by another name: 'mediation', 'conciliation', 'arbitration', or 'competent commission in the field of consumer disputes'.
Alternative dispute resolution is usually less expensive, less formal, and faster than going to court.
SUGGESTIONS FOR ALTERNATIVE DISPUTE RESOLUTION ENTITIES
CNIACC - National Center for Information and Arbitration of Consumer Conflicts
http://www.arbitragemdeconsumo.org/
Lisbon Center for the Arbitration of Consumer Conflicts
http://www.centroarbitragemlisboa.pt/
Vale do Ave Arbitration Center for Consumer Conflicts / Arbitration Court
Home
CIAB - Center for Information, Mediation and Consumer Arbitration (Consumer Arbitration Court)
http://www.ciab.pt/pt/
CIMPAS - Center for Information, Mediation and Insurance Ombudsman
https://www.cimpas.pt/
ODR - Online Dispute Resolution - European Commission
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage